Server Administration

FreeGeek Seattle training philosophy is geared towards problem solving over "cookie-cutter" solutions. With technology, there are multiple solutions to solve any sort of issue. Each of those solutions may meet different requirements and offer different side effects.

The Server Administration Training Program (SATP) is set in an "IT department" environment, taught by experience and not textbooks. Instead of students, the participants in SATP are "IT Techs", mentored by "Senior IT Techs" instead of traditional teachers. The IT department will be handling live production traffic for FGS (mailing list server, website, etc) and will have various goals that need to be implemented for each quarter. Techs will be divided up into smaller fire teams to accomplish each task. Each technician will be encouraged to provide a solution to meet the goal, including documentation and a listing of pros and cons. No idea is bad.

Upcoming Projects

 * Development Environment - We need a network where software solutions can be tested.

Could we use this wiki?
 * Documentation Platform - We need a place to store all the knowledge that has been gained.

One of these? http://www.linuxplanet.com/linuxplanet/reports/7125/1
 * Ticketing System - We need a place for end users to submit trouble tickets.

Portland apparently uses Request Tracker. Saw a link on our wiki for ours, but the link is dead. Assume it's been tried in the past.

http://wiki.freegeek.org/index.php/RT